Hotel FAQ Answered by Guest Services Team

Most Commonly Asked Questions About your Stay at Stone Gate Inn

Over the last short while we have been researching ways to bring our guest more meaningful information about Stone Gate Inn. The question we explored was “how can we really help our guests with tips and information that help them make an educated decision about staying with Stone Gate Inn?” The solution was right in front of our eyes. We decided we’d listen closely to what our guests and prospects were asking and document all valid questions. The following information was compiled from actual questions that have been asked of our guest services team…

What are your group rates for events?

The most common groups that book a block of rooms are weddings. For any group booking we encourage you to contact our guest services team to make appropriate arrangements and find out rates based on the details of your specific event.

I was wondering if there were any jobs available at the moment?

To find out if there are any job openings contact our operations manager

Is your hotel close to the festivities?

Yes our hotel is located near the heritage district of Orillia. This is where many of Orillia’s festivities take place. Currently we offer a Shuttle bus only to Casino Rama. You can learn more about attractions in Orillia by reviewing a complete list of Orillia Attractions on our website.

I have allergies— do the windows in your rooms open?

We do have suites with sliding doors that open. Please make note of your request when making your reservation.

Is it possible to upgrade our hotel suite?

The answer is subject to available inventory. If we have the room you desire available, you are welcome to upgrade. This question is best answered by calling us ASAP or by booking your desirable room from the outset.

Is there a waiting list I could go on if someone were to cancel?

We do indeed have a wait list that guests can request to be placed on in case of cancellations.

Do your rooms have a balcony?

No we do not have suites with balconies but some of our suites do have sliding doors that open.

Do you offer travel agent rates?

We do have travel agent rates available Sunday –Thursday on a first stay basis which also includes a site tour.

Is your facility pet friendly?

Stone Gate Inn does not allow pets. The only exception is service dogs.

Do you offer fitness memberships for use of the pool & fitness facilities?

The usage of our fitness facility and indoor pool is included in your hotel stay. We do not offer memberships for these facilities.

If possible, would we be able to get adjoining rooms?

Yes we certainly do have multiple options for adjoining suites

Can you recommend a rental car name for your area?

There are multiple car rental agencies in Orillia and area. Our Guest Services staff is happy to direct you to the company of your choice as well as assisting with vehicle reservations.

Does Stone Gate Inn offer special rates (corporate, Kaubo, etc.) for University employees

We do indeed have corporate and preferred corporate rates available. Corporate rates are available Sunday – Thursday and preferred corporate rates are available 7 days a week. Please inquire about the best rate for your stay during your booking process.

Is it possible to have a late check out?

We do offer late check out service which can be confirmed at check in

Do you offer a CAA discount when making a reservation online?

Yes we offer CAA rates which are available when you book your accommodation

Do you have WiFi at the hotel?

Yes! Complimentary Wi-Fi is included.

What times do I check in and out?

Check-in time is 3PM and check-out time is 11AM

Do you offer group rates for your rooms?

Yes we do; depending on your requirements, event date and availability. Feel free to contact our guest services team to inquire about group rate discounts.

How do I block off several rooms at your hotel for an event?

It’s easy to reserve a block of rooms! The most common reason guests book a block of rooms is for their special wedding day. Simply contact us toll free 1-877-674-5542

What are the hours of your pool?

The pool and hot tub are opened daily between 6:00 am and 10:00 pm.

How can I order one of the bath robes?

When you are staying at Stone Gate Inn dial 0 to speak to guest services. You can order as many bathrobes as you wish by adding your order to your hotel account.

If we have not answered your question please review our other informative pages:

Thank you for making Stone Gate Inn Orillia’s #1 ranked hotel and ranked in the top 25 hotels in Canada!


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