FAQ
Most frequent questions and answers
Most Commonly Asked Questions About your Stay at Stone Gate Inn
Over the last short while we have been researching ways to bring our guest more meaningful information about Stone Gate Inn. The question we explored was “how can we really help our guests with tips and information that help them make an educated decision about staying with Stone Gate Inn?” The solution was right in front of our eyes. We decided we’d listen closely to what our guests and prospects were asking and document all valid questions. The following information was compiled from actual questions that have been asked of our guest services team…
You can visit our testimonial page or see what our guests are saying about Stone Gate Inn on Trip Advisor.
We are rated in the top 25 hotels in Canada by Trip Advisor. Learn more about our hotel amenities here.
We do have suites with sliding doors that open. Please make note of your request when making your reservation.
We do indeed have a wait list that guests can request to be placed on in case of cancellations.
Stone Gate Inn does not allow pets. The only exceptions are service animals. Proper documentation will be required at check in.
The usage of our fitness facility and indoor pool is included in your hotel stay. We do not offer memberships for these facilities.
Yes we certainly do have multiple options for adjoining suites
There are multiple car rental agencies in Orillia and area. Our Guest Services staff is happy to direct you to the company of your choice as well as assisting with vehicle reservations.
Late check out requests are based on availability the day of arrival.
Yes! Complimentary Wi-Fi is included.
Check-in time is 3PM and check-out time is 11AM
Yes we do; depending on your requirements, event date and availability. Feel free to contact our guest services team to inquire about group rate discounts.
It’s easy to reserve a block of rooms! The most common reason guests book a block of rooms is for their special wedding day. Simply contact us toll free 1-877-674-5542
The pool and hot tub are opened daily between 6:00 am and 10:00 pm.
When you are staying at Stone Gate Inn dial 0 to speak to guest services. You can order as many bathrobes as you wish by adding your order to your hotel account.
Casino Rama Shuttle
The shuttle picks you up at the same place as it drops you off.
Of course! Stone Gate Inn has the Fireside Lounge, with a light pub style menu that should satisfy your appetite
Return to the check-in desk at reception where guest services will give you further instructions on boarding the shuttle bus.
No, we are a pet free hotel and Casino Rama also has a no pet policy.
We accept (by phone or online) all major credit cards for accommodation and hotel packages.
Tickets to the event are not included in your stay at Stone Gate Inn but can be purchased through our website by clicking the “Buy Tickets” link shown beside every event.
The shuttle service is included with your stay at Stone Gate Inn. You can reserve seats either by using our shuttle departure request option on our website, emailing us directly or calling toll-free 1-877-674-5542 to speak to one of our Guest Services Agents. Please remember to choose a departure time prior to the event and returning from the event. Tickets to the event are not included in your stay at Stone Gate Inn but can be purchased directly from Casino Rama.
Departure times from Casino Rama begin at ½ hour after the event. If the show ends at 10PM, departure times are 10:30PM, 11:15PM, 11:30PM or 12:15AM. Guests have the option to leave immediately following the show or stay to enjoy more Casino Rama excitement.
The Shuttle is available for hotel guests that want to attend a Casino Rama event. The shuttle has 4 departure times based on the time of each event. E.g. if a show begins at 8PM, departure times will be 6:00PM, 6:45PM, 7:00PM and 7:45PM. This will allow guests to take in other forms of entertainment such as slots, black jack, etc. if they desire
It’s about 12km. Here are the directions from Stone Gate Inn.
You can learn more about the Casino Rama Shuttle and questions guests commonly ask about the Casino Rama Shuttle on our website.
Yes, our Casino Rama Shuttle service is available for selected events. When you select your event a list of times for Casino arrival and departure times are shown.
Stone Gate Inn Departure to Casino Rama
- 6:00PM
- 6:45PM
- 7:00PM
- 7:45PM
Casino Rama Departure to Stone Gate Inn
- 10:30PM
- 11:15PM
- 11:30PM
- 12:15AM
The shuttle service is complimentary to hotel guests only.
We do recommend that you reserve your seats for the shuttle at the same time you make your reservation, as seating is limited. However, many times we do have cancellations or we may add extra shuttle departures on the evening of the event if needed. In the future you can review our Casino Rama Packages first to see what events/ dates the shuttle is available on, based on shuttle seating availability.
Unfortunately we do not. Our Casino Rama Shuttle Service is intended for Stone Gate Inn guests only.
